HomeServe sees 'solid' year as trading picks up
Homeserve
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HomeServe said it expected a solid performance in the current financial year as the home repair company indicated trading was picking up well after Covid-19 lockdowns.
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At the FTSE 100 company's membership business, policy renewal and cancellation rates were in line with past trends in the period from the start of April to 16 July, HomeServe said in a statement before its annual general meeting.
Marketing campaigns to attract new customers have produced better results than expected, especially in the UK and North America, HomeServe said. Customer satisfaction is at record highs, reflecting strong service during the Covid-19 pandemic, HomeServe said
HomeServe said its home improvements business had recovered strongly across all businesses. Call traffic is at record highs at the eLocal division and Checkatrade had its largest number of consumer web visits in June at 2.76m, up from 1.74m a year earlier.
"HomeServe continues to expect to deliver a solid performance in FY21," the company said.
HomeServe provides emergency repairs and heating services as well as home improvements for its customers. Its Checkatrade business lets households find builders, plumbers and other tradespeople based on customer reviews. Of Checkatrade's 43,000 members 87% are paying full monthly fees, HomeServe said.