PPHE rolls out safety programme as it reopens hotels
PPHE Hotel Group confirmed on Wednesday that it was welcoming guests back to its hotels, following the launch of its 20-step 'Reassuring Moments' programme, alongside the Radisson Hotel Group.
The AIM-traded firm said several of its city and provincial hotels in the UK were reopening in the first half of July, while Park Plaza Westminster Bridge London had remained open to accommodate key workers.
In Croatia, PPHE reopened its hotels and campsites on the Istrian Peninsula during May and June, while in Germany and Hungary, a number of properties reopened in May, adhering to social distancing rules with limited capacity and a limited food beverage offering.
Similarly, in the Netherlands, the majority of hotels reopened in June.
By the end of July, PPHE said the majority of its hotels would have reopened, with a limited service offering.
The company said safety and wellbeing remained “of paramount importance”, explaining that the 'Reassuring Moments' programme was launched following weeks of research, development and testing.
On entering the hotels and through all communal areas, guests would be asked to comply with social distancing in line with government guidance.
Sanitising stations had been installed near the front entrances, and throughout all public spaces.
Guests would see screens in place at all check in, concierge and host desks, with cashless and contactless payment options encouraged to further minimise contact.
Technologies were also being used to provide services such as “express” no-contact check-in, to ask questions, or to order room service.
Each hotel room would be fully cleaned with updated disinfectant and sanitising chemicals, with each room's furnishings adapted to facilitate the higher frequency and intensity of cleaning, with a greater focus on high-touch areas.
PPHE said it had also updated its systems to improve air circulation and air purification.
It added that breakfast would still be available for guests, either through in-room dining or via takeaway options.
All team members were being provided with personal protective equipment, with PPHE also rolling out temperature and symptom checks for its staff.
“In recent months, we have been working with top experts to prepare for reopening and are using new technologies to ensure the continued safety and wellbeing of our team members and guests,” said deputy chief executive officer and chief operating officer Greg Hegarty.
“These enhancements to cleaning, housekeeping, leisure, dining and guest services procedures include the right preventative measures to create an environment where our guests and team members can feel comfortable, confident and most importantly, relaxed.
“Our Reassuring Moments Programme is in place to create the confidence and freedom to enjoy the comfort of our hospitality and the fun and excitement of travel.”
At 1620 BST, shares in PPHE Hotel Group were flat at 1,080p.