Capita secures £94m contract extension with NHS

Outsourcer Capita said on Tuesday that it has secured a £94m, three-year extension with NHS England and NHS Improvement (NHSEI) to continue to fulfil the Primary Care Support England (PSCE) contract.

The extension, which runs until 31 August 2025, will see Capita continue to deliver digital, logistical and support services for all of England’s primary care practitioners working in the NHS; this includes GPs, dentists, opticians and pharmacists.

The extension builds on the existing PCSE contract which Capita secured in 2015. Capita said that over the past seven years, it has invested significantly to ensure the delivery of complex digital transformation projects for NHSEI. It is now delivering these services more efficiently and at a lower cost to the client.

The service improvements made by Capita have included standardising primary care processes nationally, and launching the PCSE Online platform, which has digitised many services critical to primary care practitioners’ roles which were previously paper or desk-based.

Al Murray, chief executive officer for Capita Public Service, said: "The extension of our contract with NHS England and NHS Improvement reflects our focus and commitment to continuing to improve and deliver for the organisation, as for all our clients and customers.

"We are proud to have introduced a number of significant digital capabilities which have helped make the services we deliver for England’s primary care practitioners more efficient.

"This renewal reflects our ability to retain and continue to work with important clients and partners by successfully delivering for them."