Capita secures £528m contract extension with European telecoms provider

Outsourcer Capita said on Tuesday that it has secured a customer management contract extension with a major European telecoms provider.

Building on the current framework contract, the extension now has a minimum volume base and is worth up to £528m to the order book, including a four-year contract extension beginning January 2023, a pre-priced option for a further three-year contract extension, and a volume underpin for 2022.

Capita said it has been partnering with this particular client for more than 20 years, delivering 24/7 customer service. The company provides support on a range of products and services including technical assistance for mobile phone and TV products, as well as order fulfilment support for residential and business customers.

Chief executive Jon Lewis said: "The award of this contract extension reflects our extensive experience and expertise in customer management, our telecoms domain expertise, and the knowledge and understanding we have developed of this client’s business and their needs over the past 20 years.

"We have continued to deliver exceptional quality of service, achieving consistently high satisfaction scores from both our client - and their customers - and look forward to continuing to partner with and deliver for them."