Capita secures 5-year contract extension with National Trust

Capita has secured a five-year extension to its longstanding customer experience partnership with the National Trust.

The company has provided customer experience services to the National Trust since 2009, including new membership, renewals and cancellations, as well as supporting the Trust’s holiday, fundraising, donation, and event management teams.

Capita said on Thursday that it will work with the Trust to explore new opportunities to embed digital technology into its customer experience operation and to improve the service and choices available to members.

Chief executive officer Jon Lewis said: "This extension will allow us to work together to deliver better outcomes for National Trust members and supporters, helping to connect people to places through the smarter use of market-leading digital technology.

"Capita will help make supporting the National Trust simple and easy. We will continue to deliver savings for the Trust that can be reinvested in protecting 500 invaluable properties and places across the UK."

At 1010 BST, the shares were down 0.5% at 170.60p.