British Gas invests £50m in 350 new customer service jobs

British Gas announced it will invest £50m to create 350 new jobs and improve its customer service.

The money will be spent in training and new systems in the next three years, with the aim to reduce call waiting times.

Ian Conn, chief executive of Centrica, British Gas' parent company, said: "Customers tell us they want excellent service when they deal with their energy supplier. We’re making a substantial and long-term commitment today, which will help us achieve that goal."

British Gas added the investment represents a 10% increase in resourcing for its customer service, which will help the group to enhance the reserve capacity available.

The recruitment process will start in May in Manchester, Leeds, Cardiff and Edinburgh.