PCI-PAL makes good strategic progress, announces new product

Customer engagement specialist PCI-PAL told shareholders on Thursday that its board had been pleased with its performance for the year-to-date, including the “strong progress” made against its strategic objectives.

The AIM-traded firm, which was holding its annual general meeting, said sales and marketing highlights included winning contracts with a FTSE 250 retailer and a Fortune 100 pharmaceutical firm through its existing resellers Capita Pay 360 and Paymetric respectively.

It also highlighted the winning of the ‘Partner of the Year EMEA’ award from Genesys AppFoundry.

“Additionally, the Group today announces that its new PCI Pal Digital product will be launched in January 2020,” the board said in its statement.

“This will provide a web-based solution for partners and customers to take payments securely in any number of digital customer engagement scenarios, including webchat - including chatbots - social media, SMS, email, and WhatsApp.”

PCI-PAL said the product would be incorporated into the existing true-cloud, globally available PCI Pal platform within Amazon Web Services, fully integrated into its existing PCI Pal Agent Assist and PCI Pal IVR secure payment products.

“This development, created in-house, will provide a seamless omni-channel environment within which users can take payments from customers securely through any customer interaction.”

At 1557 GMT, shares in PCI-PAL were up 1.76% at 30.02p.