Totally's Urgent Care secures contract extensions

05 July 2022

Totally plc

("Totally", "the Company" or "the Group")

Totally's Urgent Care division secures contract extensions across London

Services will continue to help reduce NHS waiting times and meet demand for face-to-face appointments

Totally plc (AIM: TLY), a leading provider of frontline healthcare services, corporate fitness and wellbeing services across the UK and Ireland, has signed contract extensions for the provision of five urgent treatment centres ("UTC") across North-West London (the "Contract Extensions").

The Contract Extensions, together valued at £19 million, have been awarded to Totally's wholly-owned subsidiaries, Greenbrook Healthcare Limited ("Greenbrook") and Vocare Limited ("Vocare"), which make up its Urgent Care Division and run until 31 January 2023.

In addition, Greenbrook has been awarded a contract extension for the delivery of its virtual streaming service in South-East London. The contract extension, which enables patients who have been directed to a UTC by NHS 111 to see a clinician virtually, is worth £0.4 million and runs to September 2022.  

Wendy Lawrence, Chief Executive Officer of Totally, said:

"Each year, we divert more than 800,000 patients from busy Emergency Departments, ensuring that they are seen in the most appropriate environment, waiting times are minimised and that NHS colleagues can focus on those patients that only they can treat. 

"This continuation of services in North-West London is built upon established relationships with the healthcare commissioners and reflects the demand that urgent treatment centres and emergency departments continue to experience.  

"Our virtual consultation service, delivered in partnership with the London Ambulance service for South-East London, is one way that we are working with NHS colleagues to develop new models of care to support a reduction of demand for face-to-face services. The service has the potential to support Emergency Departments and UTCs nationally and reduce the number of patients needing to attend services in person."

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Notes to editors

Totally is a leading provider of healthcare and wellbeing services across the UK and Ireland, working in partnership with the NHS, other healthcare providers and corporate customers to help address the challenges of increased demand for healthcare services.  

The Company is committed to pursuing a progressive buy-and-build consolidation strategy within the fragmented healthcare market and looks to capitalise on the attractive opportunities that its disruptive service model offers to generate value to shareholders.

Totally helps healthcare commissioners and hospitals ensure patients can access the most appropriate care quickly and efficiently by delivering quality urgent care services, such as NHS 111 and urgent treatment centres and elective care services, such as community dermatology clinics and first contact practitioner. Totally also delivers additional clinical capacity through insourcing and outsourcing arrangements to trusts and hospitals tackling growing waiting lists. Our corporate customer services also play a role in reducing reliance on healthcare by promoting healthy lifestyles and physical and mental health.

Totally Urgent Care

Totally Urgent Care is made up of Vocare and Greenbrook Healthcare. Both businesses have a strong heritage. Vocare was established in 1996 as Northern Doctors Urgent Care to provide urgent care services in the North of England and continues to deliver urgent treatment centres and GP Out of Hours services across the North of England as well as national support for NHS 111. Greenbrook was established in 2006 and cares for NHS patients across London and the home-counties through the delivery of urgent treatment centres.

Totally Planned Care

Totally Planned Care is made up of About Health and Premier Physical Healthcare. The businesses are focused on giving patients access to the right care quickly, reducing pressure on other NHS services and, ultimately, reducing waiting lists. About Health has been delivering community-based specialist care with a focus on delivering prompt assessment and treatment across the country since 2008. Premier Physical Healthcare, established in 2007, provides high quality physiotherapy and podiatry to NHS patients, often within a community GP practice, and to the prison service.

Pioneer Health Care

Pioneer Health Care was established in 2007 and has grown under the direction of three senior NHS consultants. Pioneer delivers a wide range of adult services to NHS patients, in partnership with independent healthcare sector private hospitals across England, to help the NHS reduce waiting lists whilst maintaining patient care and quality. Pioneer can offer services through insourcing and outsourcing agreements and through its Any Qualified Provider status. Totally Healthcare, Totally's insourcing business, which was launched in 2019 and previously made up Totally's insourcing division, was incorporated into Pioneer in 2022 following its acquisition.

Energy Fitness Professionals ("EFP")

EFP is a corporate fitness provider established in 1990 to address a gap in the market for workplace fitness, which has grown to offer a range of services covering workplace wellbeing. EFP manages 58 gyms on behalf of its corporate customers, with more than 11,500 members.

More information can be found at:

www.totallyplc.com